AI Deployment & Value Lead

About Genorai

At Genorai, we build AI products that help manufacturers make better decisions, respond faster, and unlock hidden capacity.

We work alongside our customers—not as consultants, but as builders—to turn real operational problems into production AI. Our products bring together AI agents, operational data, and deep manufacturing context to help factory teams make better decisions every day.

Our leadership team brings experience from Google, Microsoft and Apigee. We're building from Coimbatore with a global ambition.

The Opportunity

We're looking for an AI Deployment & Value Lead to own the journey from identifying a valuable customer problem to making sure Genorai delivers measurable results in the real world.

You'll work with customer leadership, operational teams, Genorai's Forward Deployed Engineers, Product, and Engineering teams to define the right problems, structure pilots and deployments, drive adoption, measure results, and scale what works.

This role sits at the intersection of AI, business operations, product, deployment, and customer outcomes. You won't simply manage customer relationships. You'll help customers change how work gets done.

If you enjoy understanding complex businesses, solving operational problems, working closely with people, and turning technology into measurable outcomes, you'll feel at home here.

What You'll Own

Find the Problems That Matter

Work with customer leadership and operating teams to understand where time, capacity, or decision quality is being lost.

Help identify the problems where Genorai can create meaningful, measurable value.

Define Success Before We Deploy

Turn customer problems into clear deployment objectives.

Define success metrics, baseline current performance, align stakeholders, and make sure everyone understands what a successful pilot or deployment should achieve.

Lead the Customer Deployment

Own the customer journey from pilot through adoption and ongoing value realization.

Coordinate customer teams and Genorai teams, keep deployments moving, surface risks early, and make sure good technology turns into real operational change.

Drive Adoption on the Ground

AI creates value only when people use it.

Work closely with the people making decisions every day—from operational teams on the factory floor to senior leadership—to understand barriers, build trust, and help new ways of working become part of everyday operations.

Measure and Communicate Value

Go beyond activity metrics and software usage. Work with customer data and operating metrics to understand whether Genorai is improving outcomes such as productivity, capacity, response time, efficiency, or other agreed business measures.

Turn those results into clear, credible narratives for both operating teams and senior leadership.

Build Trusted Customer Partnerships

Develop strong relationships across the customer organization.

Be equally comfortable understanding an operational problem on a factory floor and discussing business outcomes with senior executives.

Our goal isn't simply to be another software vendor. We want customers to see Genorai as a partner helping them make better operational decisions with AI.

Bring the Customer Into the Product

Stay close to how customers actually use Genorai.

Bring operational insights, friction points, new use cases, and customer feedback back to Product and Engineering so every deployment makes the product stronger.

Scale What Works

When Genorai creates measurable value in one workflow, line, factory, or team, help identify where else that capability can create value.

Growth should follow demonstrated customer value.

Why Coimbatore?

Genorai is being built close to the industries we serve.

Some of the most valuable learning in this role won't happen in a meeting room or on a dashboard. It will happen inside factories—understanding how decisions are actually made, why people adopt or resist new ways of working, and whether AI is creating the outcome we expected.

Being based in Coimbatore puts you close to one of India's most important manufacturing ecosystems and allows us to maintain what we call zero distance to the customer.

For this role, staying close to customers isn't simply a travel requirement. It's fundamental to creating value.

You'll Thrive Here If...

• You love solving business problems and taking ownership of outcomes.
• You're comfortable with ambiguity and don't need every step predefined.
• You build trust quickly with people at very different levels of an organization.
• You're comfortable moving between the factory floor and the executive meeting room.
• You naturally ask, “Did this actually make the business better?”
• You're analytical and comfortable working with data, metrics, and business cases.
• You can influence teams even when they don't report to you.
• You communicate clearly, follow through relentlessly, and surface problems early.
• You're curious about AI but care more about what it can accomplish than the technology itself.
• You enjoy understanding how businesses really operate.

What You'll Bring

We're open to different backgrounds. Strong candidates may come from enterprise software, customer success, consulting, operations, implementation, product, or business transformation roles.

What matters most is that you can demonstrate:

• Experience working directly with enterprise customers or business leaders
• Strong problem-solving and structured thinking
• The ability to understand business processes and operating workflows
• Experience driving complex initiatives across multiple stakeholders
• Strong written, verbal, and presentation skills
• Comfort working with data and translating metrics into business insights
• The ability to work closely with Product and Engineering teams
• High ownership, curiosity, empathy, and follow-through

You don't need to be a software engineer.

But you should be comfortable enough with technology and AI to work closely with engineers, understand what is possible, ask good questions, and help turn technical capabilities into business outcomes.

Experience in manufacturing is valuable, but not required.

A genuine curiosity about how factories and operating businesses work is.

Compensation

We offer competitive compensation with meaningful upside for the right candidate, reflecting the responsibility this role carries for customer outcomes and Genorai's growth.

This is an early-stage company, so you'll have considerably more influence over how we work, what we build, and how we create customer value than you would in a mature Customer Success organization.

Why Join Genorai?

• Work on AI that affects real-world manufacturing operations.
• See the direct business impact of the products you help deploy.
• Work closely with factory leaders, operators, engineers, and business executives.
• Learn at the intersection of AI, manufacturing, operations, and product.
• Help turn successful customer deployments into scalable Genorai products.
• Help define how an AI-native company discovers value, deploys AI, drives adoption, and measures outcomes—rather than inheriting a traditional Customer Success playbook.

Position Details

Location: Neelambur, Coimbatore — Work from Office
Travel: Regular customer-site work across India. During active pilots and deployments, expect to spend approximately 2–3 days a week at customer locations.
Employment: Full-Time

This is a senior customer-facing role and is best suited to someone who has already had meaningful responsibility for customers, projects, operations, or business outcomes.

We care more about judgment, ownership, ability to learn, and demonstrated impact than a specific number of years on your résumé.